To ensure satisfaction for all purchases made at Sulingiss, the cancellation and refund
policy is designed to outline an orderly process for canceling orders as well as
requesting refunds upon purchases made through our website.
Order Cancellation
Pre-Dispatch: This is the time for canceling up to the dispatch for delivery of
the order. Use this contact form to advise of cancellation, including your order details
on [email protected].
Post-Dispatch: Once you've sent it out, you can no longer cancel it unfortunately.
You are able to return it once you receive the item; see the returns section below.
Refund
Sulingiss allows the refund for qualifying orders with the following conditions:
- Damaged or Wrong Order: If you received an order that is damaged or not your
order, please notify us within 7 days of receiving the product by sending an e-mail
to [email protected] with your order number and details of the problem. We may
require some photos of the item for processing the refund or replacement.
- Returns and Refund Policy: Items are to be returned in the original
packaging as never used. Immediately after the returned item is received and
accepted, your refund would be processed. The cash-on-delivery COD issued refunds
would be in the form of original payment.
- Non-returnable items: Some items can't be returned. These are perishable
merchandise and other merchandise marked final sale. Check the merchandise
description for more information.
Shipping Return
The return shipping is free of cost unless the order has damaged or wrong items.
We would suggest that you used a trackable shipping service so we could receive the
returned item.
Contact Address for Return and Refund
For any issue related to cancellation or refund, e-mail us at [email protected]. We will
help you through the procedure that is to be followed.
Modifications of This Policy
Sulingiss shall have the right to revise or modify Cancellation and Refund Policy. All
changes will be effective immediately upon posting of these revisions on the website,
with a date to note. That you are binding yourself to the terms of this Cancellation and
Refund Policy upon ordering from Sulingiss.
