Terms and Conditions

In particular, you should read the Terms and Conditions before using our website. The terms below apply to any access or other use of any part of our ecommerce platform.

General Terms

Accessing our site and our products and services may allow us to consider that you have reached the minimum age of 18 years. Or, acting upon behalf of your parents or legal guardian if you are a minor.

The company can alter, major or minor, as it wishes to, with or without any official notice. In that case, these terms shall always be posted on the site, and after that, these terms will be in force.

Products and Access

We present to this range of products sold by Sulingiss, which are sold in limited quantities and, for that matter, have some sorts of restrictions too as may be applicable. We may withdraw or vary any product without notice of its withdrawal or variation. Product descriptions are for informational purposes only. All attempts have been made to be accurate, but the actual features of the product or package may differ.

Purchase

All orders are done online through our website on a cash-on-delivery basis, so all deliveries will have to be cash on delivery.

Once we have received your order, you agree to let us have correct and complete information. Without the proper information, we cannot process your order in the right time, or even speedily send it.

We automatically email a confirmation of your order once it reaches our desk. In case you have some questions regarding your orders or payments, please revert to [email protected].

Transport and Logistics

We ship from Hong Kong. Shipping time and charges apply depending on the delivery area and product shipped.

You are notified that your order is put for delivery. Upon the receipt of the good, you pay to the agent delivering it an amount that was agreed on per the agreed terms.

Inclement weather conditions and failure of deliveries due to delivery companies beyond our control may delay or even cause failure in deliveries.

Cancellation and Refund

In case you have received wrong or damaged items, write to us at [email protected]. This should be done within 7 working days after the date of receipt of the order. You must quote your order no. while mentioning the details of the problem.

We require returned items to be packed and in original condition. Once we get the returned item, we inspect it and then, if replacement or refund is applicable, we order for it. And if it gets returned in time, it will only go back to your bank account.

User Activity

For not using the website in any harmful way and not attempting to gain access to any part of the website without authorization, or making disruption to services. Submissions on the website cannot be illegal, misleading, or offensive.

All the material coming onto the website with pictures, text words, logos, and graphics are owned by Sulingiss. Anything used without first getting in writing permission is strictly forbidden.

Limitation of Liability

Except where the appropriate law specifically provides otherwise, Sulingiss shall not be liable for damages resulting from the use of our products, website or services. In the event that liabilities exist on our side, our liability shall be reduced to a minimum by the amount you pay for the relevant product or service.

Privacy and Data Protection

We respect your privacy and are committed to protecting it. To learn more about how we collect, use and transfer information about you, please see our Privacy Policy.

Governing Law

In interpreting these Terms and Conditions, the parties agree that the laws of Hong Kong shall apply. All disputes arising out of or related to these terms shall be subject to the exclusive jurisdiction of Hong Kong courts.

Contact Information

If you have a query or comment, just drop us an e-mail at [email protected]. For every order or purchase that you make through us, should you have questions, you can reach us at [email protected]. By using our services, you agree to abide by the terms and conditions.