Privacy Policy

Your privacy matters to us at Sulingiss. Below, we describe how we collect, use and keep your personal information when visiting our website and shopping with us. Simply by continuing to use our services, you agree to the practices described here.

What Do We Collect

When you visit our ecommerce site, we collect information from you. That information includes

• Personal Information: This may include your name, address, phone number, and email when placing an order.
• Order Information: Details about purchases including the products ordered, delivery address, among other communications.
• Non-Personal Information: We might collect anonymous information in the form of browser type, operating system, and website usage patterns to enhance our services.

How We Will Use Information Regarding You

We will use your personal information for:

• Processing and delivery of your orders based on Cash On Delivery.
• Communicate to you with regards to your orders, their status update or problems with regards to the delivery.
• Customer support and resolution of any question and dispute.
• Enhance our website, products, and overall customer experience.

Information Sharing and Disclosure

We respect our privacy concerning our customers and will not disclose personal identifiable information to third parties other than in the following scenarios:

• Third-party service providers: we may also share your information with thirdparty service providers, particularly to complete your orders, for instance with our delivery partners.
• Legal Compliance: We will inform the appropriate authorities or advertise in a publication of general circulation when we believe disclosure is necessary to comply with applicable laws, such as responding to court orders or requests for information from various law enforcement or a government agency.

Data Security

We have an appropriate security arrangement in place to prevent unauthorized or improper access, alteration, or disclosure of your information. Although we use reasonable measures to prohibit unauthorized use of information, we cannot guarantee the absoluteness in safety of online transmission or storage systems.

Cash on Delivery Payments

Sulingiss operates on a cash-on-delivery (COD) basis. We collect no online payment information as all transactions are completed in person, when the product is delivered at your doorstep.

Rights

The following are your rights:

Access, modify, delete, or remove any or all of the information about you collected by us. Please address requests at [email protected].

Opt-out from receiving marketing communications from us. For this purpose, please refer to the opt-out instructions available on our emails or contact us

Cookies

Our web site may utilize cookies to improve your surfing experience. Cookies enable us to remember your preferences and adapt our web site's features to meet your needs. You may disable cookies in your browser settings. This may, however, impair your ability to use some of the features on our web site.

Changes to This Policy

Sulingiss may update this Privacy Policy from time to time in order to reflect changes in our practices or because of changes in the law. You should check back periodically to see what, if any, material changes have been made to this policy. We will obtain your consent to collect, use and disclose your personal data for purposes other than those for which it was collected, unless this is required or permitted by the PDPO.

Contact Us

If you have any questions about this Privacy Policy, do not hesitate to contact us at: [email protected]

Compliance with Hong Kong's Personal Data (Privacy) Ordinance (PDPO)

Sulingiss is thoughtful in implementing Hong Kong's Personal Data (Privacy) Ordinance, and we will conduct the practice of collection, use, retention, and access of personal data in accordance with the principles stated in the ordinance as well as manage your personal data responsibly.

Personal Data (Privacy) Ordinance rights of Hong Kong

• Right to access personal data held by us.
• Correction of inaccurate personal data.
• Withdraw consent for use of personal data.

To exercise your rights under the PDPO, or if you have a concern regarding privacy matters, please write to us at [email protected]. We will look into any such concern based on the requirements of the PDPO.

Thank you for placing your trust in Sulingiss with your personal information.